I’m embarrassed… does having lice mean my family is dirty or that something is wrong with us?
No. Head lice have nothing to do with cleanliness, race, income, culture, or where you live. They don’t prefer clean or dirty hair—they simply spread through close contact, which happens in every family and community. Lice affect people in all neighborhoods and schools. Getting lice is not a reflection on you as a parent, caregiver, or person. At The Lice House, we view lice as a health issue, not a judgment. Our care is private, respectful, and focused on helping you move forward quickly, without shame or stigma.

How do I know for sure if my child (or I) actually have head lice?
The only reliable way is a professional comb-through. Many things can look like lice dandruff, hair spray beads, or dry scalp but we can quickly confirm a true case. We’re parents too, and we know how stressful that first discovery can feel, so you’re in good hands.

What forms of payment do you accept?
We accept all major credit and debit cards, including HSA/FSA, as well as Afterpay. If you’re planning to use Afterpay please check your available approval in the Afterpay app prior to your appointment. Payment is due at the time of service.

Is the treatment painful or uncomfortable?
Our process is gentle, safe, and well-tolerated. The warm air device used during the dimethicone treatment runs at a controlled temperature and is completely safe. Some children especially those who are younger or more sensitive may notice warmth around the face and ears, but we go slowly and adjust as needed. Our goal is to keep your child comfortable while effectively removing lice.

How did we get head lice? Does it mean we’re dirty?
Not at all. Lice don’t care about hygiene they only look for human hair. They spread through close contact, especially among children. Clean, dirty, curly, or straight hair lice can happen to anyone. We’ve been there ourselves as parents, and we’re here to guide you through it without judgment.

Should we notify schools, friends, or recent contacts?
Yes discreetly letting close contacts know is one of the best ways to stop the spread. When others get checked or treated promptly, it prevents lice from bouncing back into your home. Early screenings protect your family and friends, and our team can answer any questions about how to manage notifications confidently.

Do we need to treat everyone in the household?
Only people who actually have lice need treatment, but we strongly recommend screening everyone in the household. The Lice House Guarantee applies only when all family members are checked during the same visit. This ensures no hidden cases are missed and prevents lice from spreading back and forth, giving you peace of mind.

How effective is your treatment?
Our method is over 99% effective because it removes both live lice and eggs. Combined with home checks and preventative tips, this virtually eliminates lingering infestations. We know it can feel overwhelming at first, but there is a safe, reliable solution and you’re on the right path.

What should we do before our appointment?
Nothing complicated. Please come with clean, dry, detangled hair, and avoid gels, sprays, or oils. We provide everything else. As parents ourselves, we know it’s stressful getting ready for an appointment we’ll make it simple and smooth.